If the item you ordered arrived in a physically damaged or defective condition or is different from the description on the product detail page, or has missing parts or accessories, it will be eligible for a free replacement, provided the exact item is available with us.
Few items are eligible for free replacements. If an eligible item is out of stock from us it cannot be replaced. Only a refund against the returned item will be issued.
What are the conditions for Free Replacement?
Items within the return window and in stock (exact same item) are eligible for a free replacement. The free replacement order will be shipped through standard shipping once the original order is returned. Free replacements can be requested if the following conditions apply:
- The item received is physically damaged;
- Item received has missing parts or accessories;
- The item received is different from the description on the product detail page on our website
- The Item received is defective.
- A free replacement cannot be created for an item that was returned and replaced once earlier.
- If the item has missing parts or accessories, you may try to contact the manufacturer for assistance. Manufacturer contact information can usually be found on the item packaging or in the paperwork included with the item.