Shipping

1. How are items packaged?
A. Product is Bubble wrapped and packed in a box.
2. Do you Ship Internationally? If yes, what are the Countries?
A. Yes, We ship to the US, UK, and UAE.
3. How will the Delivery Process Work?
A. Once our system processes your order, your products are inspected thoroughly to ensure they are in perfect condition.

• After they pass through a quality check, they are packed securely and handed over to our trusted delivery partner.
• Our delivery partners then bring the package to you at the earliest possible
• You receive an email on the day when your products are out for delivery
• In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
• Tracking options are also available in the 'My Orders' section of your account

4. Can I ship the Products to an Address that is different from my billing address?
A. Yes, You can do so by filling in your address as the ‘Billing Address’ and the address you wish to ship your order to, as the ‘Shipping Address’.
5. My order has been shipped, So what is the Estimated Delivery time? 
A. We're happy to let you know that all of our orders are dispatched based on the product time that will be mentioned on the website while you place the order.

If you've already placed your order with us, you can check the estimated date of delivery of your shipment by going to My Orders > Select your order > View order details > Track shipment. 

6. My order has been shipped, Now how can I track it?
A. You can track your order under the 'My Orders section of your account on the Chimiya website. Once your order has been dispatched, you will also receive an email with the details of the tracking number and the courier company that is processing your order.

You can use the tracking number to track the status of your package on the respective courier company’s website.

7. Are there any shipping charges applicable to my order?
A. Depends upon the product, You can view the shipping charge on the checkout page

8. Are there any hidden charges when I make a purchase on Chimiya?
A. There are no hidden charges when you make a purchase on Chimiya. The price you see on the order confirmation page is exactly what you pay. The final order total would also include the shipping and handling charges as applicable. Taxes may be applicable.
9. How can I use a coupon code on my order?
A. On the cart page, you will see an option to 'apply coupon.' Enter the coupon code there and the discount will be applied to your cart. Taxes may be applicable on products post a coupon is applied.  Did you know!! We have some coupon codes designed especially to suit your needs. All you need to do is select the 'apply coupon' option, and all your available codes will show up automatically. It’s that easy 
10. What are the terms and conditions for using discount/cashback coupon codes?
A. Chimiya discount coupon code terms and conditions vary from coupon to coupon. You can find the details of the coupon by clicking the banner highlighting the coupon. You will also see the T&Cs of the coupon mentioned next to the coupon code itself on the cart page.

• If you received a special coupon from us over SMS or Email, the Terms and conditions would be mentioned in the communication.
• If for some reason you are facing trouble using this promotion code or the payment process has failed or been interrupted before you have placed your order successfully,
• Please contact our customer care executives via phone at 6399111333 or email at Info@chimiya.com for further assistance.

11. Is there any GST or sales tax for my orders?
A. Depends upon the product category, country, and Govt rules and regulations.

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Payment

1. What type of account formats do your support for payment Like VISA, MASTERCARD, Rupay, ETC?
A. We accept payments via Visa, Master, Amex, Diners, Maestro, and Rupay.

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Returns

1. I have received a damaged or defective item/wrong product in my order, how should I proceed? 
A. Our shipments go through Best quality check processes before they leave our warehouse, however, there is a slight possibility that the product could get damaged during shipment.

If you have received an item in a damaged/defective condition or have been sent the wrong product, you can follow a few simple steps to initiate your return/refund:

• Step 1: Contact our Customer Support team via phone 6399111333 or email (info@chimiya.com) within 2 business days of receiving the order.
• Step 2: Provide us with your order ID and your request to return/replace/refund the defective/wrong items of the order you placed.
• Step 3: In this case, we will be responsible to pick up this item from you. In case of a wrong product, we will initiate the refund or replacement process only if the products are received by us unused and in their original packaging with their seals, labels, and barcodes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In the case that a replacement may not be available, we will refund you the full amount.

2. How do I return a purchased item to Chimiya?
A. Products are non-returnable. However, if you have changed your mind about a particular item(s) in your order, you could either request a replacement or a refund. We will initiate the refund or replacement process after the products are received by us unused and in their original packaging with their seals, labels, and barcodes intact. Refunds will be provided for product cost only. 

This process can be done via a few simple steps: 

• Step 1: Contact our Customer Support team via phone 6399111333 or email (info@chimiya.com) within 2 days of receiving the order.
• Step 2: Provide us with your order ID details and your request to return/replace/refund your order.
• Step 3: You will then be required to ship the products to our warehouse within 7 days of your request. 

For any products returned as used or not in their original packaging with their seals, labels and barcodes not intact, the product(s) will be returned to the customer and a processing fee of Rs.100 would be charged. 

• Note: If it is a case of replacement, it is subject to the availability of stock. In the case that a replacement may not be available, we will refund you the full amount of the product(s). Orders placed using a cashback coupon are not eligible for returns or refunds post-dispatch.

3. What are the items that cannot be returned?
A. Returns will not be accepted under the following conditions:

• The product is damaged due to misuse/overuse
• Returned without original packaging including, price tags, labels, original packing, freebies, and other accessories or if original packaging is damaged
• Serial Number has been tampered
• Defective products that are covered under Seller/Manufacturer’s warranty
• Product is used or altered
• If the request is initiated after 4 days of order delivery
• Free products provided by the brand

4. Do I have to return the free gift when I return a product?
A. Yes you have to return completely if you have raised the return request
5. Can I return part of my order?
A. Yes. A return can be created at the item level and if you have ordered multiple items.
6. When will I get my refund?
A. Refunds are processed within 24-48 hours from our side. Post the following time is required by the payment gateway and your bank to have the funds reflected in your account:-

• Prepaid: For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 7 to 10 business days.
• Cash on Delivery: For cash on delivery transactions, you are required to email us your Bank Name, Account Holder Name, Account Number, and IFSC Code, using which we will transfer money via NEFT to your bank account within 2 to 4 business days.

7. What if I haven’t received the free product / offer product?
A. We're sorry you didn't receive the free/offered product. Please contact our Customer Support team via phone 6399111333 or email (info@chimiya.com) so we can dispatch it for you at the earliest.
8. What if my shipment/package has tampered?
A. Refuse to accept delivery of such a shipment/package. Do contact our Customer Support team via phone 6399111333 or email (info@chimiya.com) so we can dispatch your order for you.
9. Cancellation when order status is 'shipped'
A. If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team via phone 6399111333 or email (info@chimiya.com). We will instruct our courier partners to return the shipment to us. 

In the case of a prepaid order, if a delivery is attempted, do refuse the shipment. Once we receive confirmation from our courier partner of the package being returned, we will initiate the refund which will reflect in your account in 7-10 working days if paid by Net banking / Debit Card / Credit Card. 

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Order Placement

1. How do I place an order?
A. You can place your order in a few simple steps –-

• Step 1: Click the “Add to cart” button on the products you wish to purchase and they will be added to your shopping bag
• Step 2: Register with Chimiya by clicking on the “Account” button on the top right-hand corner of the page and clicking on “Sign Up”

1. When you sign up for your Chimiya account, you can enter all your details including your address and phone number onto your account page and it will be recorded for future purposes!
2. While this sign-up step is optional, we highly recommend that you do create a Chimiya account. You will be able to rate and review products, avail of members-only coupons/offers, and more! 

• Step 3: You can then click on your shopping bag in the top right corner of the page. To receive an additional discount on your order, coupon codes are pre-applied (if any) to your cart. If you'd like to change the coupon, you can do so by clicking on "Change" next to the coupon code section.
• Step 4: Either you can “Continue shopping” or click on the “Checkout” button to proceed to the next steps.
• Step 5: Provide us with your email address, shipping address and payment details, and other required details. Finally, click on “place order” to go ahead
• Step 6: Once the order is placed, you will see a confirmation page with an order number. Also, we will send you an email and SMS confirming your order.
• Step 7: Enjoy your Chimiya order!

2. Can I buy multiple products in a single order? 
A. Sure you can! Just add all the products you wish to buy into your cart and then click the “place order” button. Then you can save on any additional shipping and COD charges!
3. How do I know that my order is confirmed?
A. Once your order is confirmed, you will see a confirmation page displaying a unique Order ID, a listing of the item(s) you have ordered, and the shipping address.
In addition, you will receive an email confirming your order details.
4. Can I leave items in my Cart for future purchases?
A.Yes, you can leave items in your Cart, however, the price and availability of these products will be reflected on a real-time basis. Hence, there is a possibility that the product may get sold out or the offer on the product may expire from the time you added it to your cart.
5. Do I have to have an account to place an order at Chimiya?
A. No, you don’t need as you can place an order as a guest, by just providing your email address and other details required
However, we highly recommend that you do create a Chimiya account. You can be able to rate and review products, Also you can accumulate Reward Points, and obtain discounts on future purchases.
6. How do I sign up for a Chimiya account?
A. All you need to do is provide us with your name, email address, and other required details and a password of your choice.

7. I have a pre-order inquiry
A. please contact our customer care executives via phone at 6399111333 or email info@chimiya.com for further assistance.
8. I wish to place a bulk order
A. Please contact our customer care executives via phone at 6399111333 or email at info@chimiya.com for further assistance.

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Your Account

1. How can I Create Chimiya account?
A. Just click on the “Account” button on the top right-hand corner of the page and click on “Sign Up”.
Fill in your name, email address, and password.
2. What if I have forgotten my account password?
A. When signing in you can click on the 'Forgot Password link below the sign-up area. You will immediately be redirected to a new page where you will be instructed to fill in your registered email address. Soon after, you will receive an email with a link to 'reset your password'.

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